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Policies

Privacy Policy

At SkyHigh Academy, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you use our tutoring services.

Effective date: 15 September 2025

1. Information we collect

We collect the following types of information:

  • Personal details: such as your name, email address, phone number, and your child's name and age, which you provide during enrolment or communication.
  • Session information: records of lessons, progress notes, and feedback shared between tutors and parents.
  • Payment information: bank details related to payments made for lessons.
  • Communication records: emails, messages, and phone calls related to scheduling, support, or administrative purposes.

2. How we use your information

We use your information to:

  • Provide and personalise tutoring services tailored to your child's learning needs.
  • Communicate with you regarding scheduling, payments, lesson summaries, and updates.
  • Process payments and manage your account.
  • Comply with legal obligations, including child safety requirements.
  • Improve our services based on feedback and performance.

3. How we protect your information

We take reasonable steps to safeguard your data, including:

  • Storing information securely on password-protected systems.
  • Restricting access to authorised staff and tutors only.
  • Ensuring tutors hold valid Working With Children Checks and understand confidentiality obligations.

4. Sharing your information

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

  • Tutors involved in your child's sessions (limited to necessary details).
  • Service providers assisting with payment processing or communications.
  • Authorities if required by law or for child safety concerns.

Marketing & communications

We may use your contact details to communicate information related to SkyHigh Academy, including service updates, schedule changes, new programs, or occasional promotional information.

We do not share personal information with third parties for marketing purposes. Parents and guardians may opt out of marketing communications at any time by contacting SkyHigh Academy.

5. Your rights

You have the right to:

  • Access and update your personal information.
  • Request deletion of your data, subject to legal or operational requirements.
  • Withdraw consent for communications (except where necessary for ongoing tutoring).

To exercise these rights, please contact us at:

6. Cookies & online tracking

Our website uses minimal cookies to improve user experience. No personal data is collected via cookies without your consent.

7. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or on our website.

8. Contact us

If you have any questions or concerns about your privacy, please get in touch:

Thank you for trusting SkyHigh Academy with your child's learning journey.

Our other policies

Terms & Conditions Enrolment, lessons, fees, cancellations and refunds. Child Safety Policy Our safeguarding commitments and how to raise a concern. Payment Protocols Payment options, deadlines and refunds.