Terms & Conditions

1. Enrolment & lessons

• All sessions are personalised 1-on-1 lessons held either online or in-person, depending on tutor availability and parent preference.
• Students are matched with a tutor based on subject, availability, and learning goals.
• Trial sessions are free. Ongoing sessions require a confirmed payment and schedule.
• You can request a change of tutor at any time if the current tutor isn't the right fit.

2. Lesson duration & delivery

• Standard lessons are 60 minutes unless otherwise agreed.
• Tutors may provide optional homework and session notes upon request.
• Lessons will not be confirmed or scheduled without upfront payment.

3. Fees & payment

• The standard rate is $75 per lesson.
• Payment must be made in advance (fortnightly or for the full term).
• Payments are made via bank transfer. The reference must include your child's name plus the term or session.
• Late or missed payments may result in paused sessions.
• SkyHigh Academy operates on fortnightly advance billing.

4. Cancellations & rescheduling

• At least 24 hours' notice is required to cancel or reschedule a session.
• Cancellations with less than 24 hours' notice will incur 50% of the session fee, unless due to a verified medical emergency.
• Tutors will aim to reschedule within the same week where possible, but this is not guaranteed.

How to cancel or reschedule

Notify both your child's tutor and SkyHigh Academy directly:

• Email: skyhighacademy100@gmail.com
• Phone: 0416 110 354

5. Tutor conduct

• All tutors are independent contractors engaged by SkyHigh Academy.
• Tutors hold valid Working With Children Checks (WWCC) and are screened for subject knowledge and professionalism.
• Tutors are not permitted to arrange sessions or payments privately with families outside the Academy.
• Tutors are expected to maintain a safe, respectful, and professional learning environment.

6. Student expectations

• Students are expected to arrive on time, ready with materials, and willing to engage.
• SkyHigh Academy reserves the right to discontinue lessons due to ongoing behavioural concerns or missed payments.

7. Refunds & termination

• You may end tutoring at any time with one week's notice.
• Refunds for prepaid lessons will be issued for unused sessions (minus any applicable cancellation fees).
• SkyHigh Academy may also terminate lessons due to non-payment, repeated cancellations, or inappropriate conduct.

8. Privacy & confidentiality

• All information shared with SkyHigh Academy and its tutors is treated confidentially in accordance with our Privacy Policy.
• Lesson materials and notes may not be shared or distributed outside the tutoring arrangement.

9. Liability

• While all reasonable steps are taken to ensure high-quality tutoring, SkyHigh Academy does not guarantee specific academic outcomes.
• Parents and guardians are responsible for ensuring a safe learning environment at home during online or in-person sessions.

10. Contact

For all queries, scheduling, payments or feedback, please contact:

• Email: skyhighacademy100@gmail.com
• Phone: 0416 110 354

By making a payment for tutoring services, you acknowledge and agree to these Terms & Conditions.